Dedicated exceeding our customer's expectations.
Embers has provided the finest grill and hearth products and services to Northeast Ohio since 2004
Proudly serving Greater Cleveland for over 14 years
We are hearth and home experts; our employees each average 12 years of experience in the industry. Our technicians are certified by the National Fireplace Institute, the principal organization responsible for establishing meaningful credentials for professionals involved in planning and installing residential hearth appliances and venting systems.
From our technicians, to our sales staff, to management and ownership, we are committed to constantly perfecting our craft to ensure that our customer’s expectations are exceeded.
Embers has exclusively been a fireplace and grill shop since we opened our doors in 2004.
Our Core Values
Brand Selection The hearth industry is shrinking. Over the past decade, small manufacturers have merged into larger corporations causing challenges when legacy equipment needs maintenance or repair. We offer products from manufacturers that stay committed to their customers after the sale, by providing technical support and parts availability - even if the product is no longer produced.
Our Focus Embers is a fireplace and grill shop. We are not a pool & spa shop, a patio shop, a hardware store, or a landscaping and decorative pond installer. Since 2004, Embers has remained focused on selling and installing fireplaces and grills. Because of this, we maintain a high standard of expertise and service without the distraction of selling merchandise unrelated to our core business.
Sales Philosophy The moment a customer walks into our showrooms, we are focused on gaining a deep understanding of their requirements for their fireplace or grill. We're eager to address all questions our customer may have, as we feel a well educated consumer is necessary in providing the right solution for them, and it will be enjoyed for many years to come.
Quality Installation After our customer makes their product selection, our staff quickly addresses requirements to prepare for installation. We strive to giving our customers an installation timeline they can trust will be accurate.
On the day of installation, our team of skilled technicians and installers will be prompt and careful to keep the customer’s home as clean as when we first arrived. All safety codes and industry standards will be strictly adhered to in order to ensure products are installed correctly and safely.
Continued Support At Embers, we want customers for life. We invite our customers to never hesitate to contact if they need assistance after the sale.
While selling high quality products is the first step towards how long they will last, proper maintenance is critical to keeping your hearth appliance safe and efficiently. Our NFI certified technicians can provide annual service, maintenance, and properly diagnose any issues that may have developed over the years.
- NFI Gas Specialist
- National Fireplace Institute
- The NFI Gas Certification signifies that a technician has passed a rigorous exam covering a wide variety of topics that pertain to the proper planning and installation of gas hearth appliances.
- NFI Woodburning Specialist
- National Fireplace Institute
- The NFI Woodburning Certification signifies that a technician has passed a rigorous exam covering a wide variety of topics that pertain to the proper planning and installation of woodburning hearth appliances.
- Product Selection
- We'll have an in-depth discussion so we have a complete understanding of your needs, preferences, and budget. Next, we'll review your options from our wide variety of manufacturers.
- After you've chosen your products, we'll order any equipment or parts we don't have in stock. We'll inform you of when you can expect your appliance to be installed.
- Installation Date
- Once we have parts and equipment in-hand, we'll contact to to determine a date for installation that works best for you. We want to minimize any inconveniences during installation.
- On the day of the installation, we'll explain our process and address any questions you may have. We'll also show you how to use your new appliance.
- Follow Up
- We want to be sure that you're satisfied with your new appliance. If you have any questions or concerns, or if you need to schedule service or maintenance, don't hesitate to contact us!
Embers Is Born
Embers Custom Fireplace & Gas Products, Inc is born after taking over three of the remaining Gas House retail stores. With locations in Painesville, North Olmsted, and Solon, Embers provides sales and service to almost all Cleveland suburbs.
Many experienced hearth professional from The Gas House maintain their positions with the newly found Embers, and a journey begins to become Northeast Ohio’s most trusted fireplace shop.
Our First Move
With Embers first in business coming to a end, Embers begins a search to move its Painesville store. Shortly after, a new lease was signed and build-out begins for the current Mentor store.
New Mentor Store
Doors open at the beautiful new showroom at our Mentor location. The 3,500 square feet store features a high efficiency wood burning fireplace, numerous vented and vent free fireplace displays, and 7 varieties of fireplace vignettes.
After a year at the new location, sales at the Mentor location are double of the previous Painesville location!
Partnership With Kozy Heat
Embers becomes an authorized dealer for Kozy Heat Fireplaces. Founded in 1976, Kozy Heat is family-owned company in Minnesota. Known for some of the most alluring flame patterns in the industry, high quality, and exceptional support.
Over that past decade, the hearth product industry has evolved. Many brands have shifted their focus to internet sales, and many manufacturers have merged into larger corporations. Because of this, repair parts and support for legacy equipment can be difficult to source.
Kozy Heat has fought industry trends by proving itself committed to supporting their legacy products.
Embers' partnership with Kozy Heat is critical for our success. To this day, Embers sells Kozy Heat products with confidence.
Embers becomes NFI Gas Certified as Gas Specialists. This signifies that our technicians have passed a rigorous exam covering a wide variety of topics that pertain to the proper planning and installation of gas hearth appliances.
Formed in 2001, The National Fireplace Institute is the national certification agency for the fireplace industry.
More NFI Certifications
Embers becomes NFI Woodburning Specialist. This signifies that our technician have passed a rigorous exam covering a wide variety of topics that pertain to the proper planning and installation of woodburning hearth appliances.
Growth And Community
Embers continues to grow its product and service portfolio. As a locally owned business, we are committed to our community. Every year we take part and support events like the Lake County Dream Home and The Jimmy Malone Scholarship Fund Golf Outing.
We are proud to be a part of the Northeast Ohio family.